Come Join Our Team! Be part of a dynamic company with thirty years as trailblazers in the children’s recreation business.

Atlantis Programs and Pedalheads is a Vancouver based provider of innovative bike, swim and multi-sport programs for kids across Canada and the U.S. Our delivery of high quality camps and lessons that promote kids’ health and development has earned us a reputation for excellence in the communities that we serve. Come visit our website at www.pedalheads.com.

As we ramp up to our Winter & Spring camp registrations starting, we are looking for several upbeat, enthusiastic Seasonal Customer Care Associate in our office.

RESPONSIBILITIES

  • Taking program registrations and entering customer information into our registration database
  • Answering telephone calls and e-mail inquiries, which may include registration requests, inquiries, promoting our programs and processing payments and refunds and addressing any questions or concerns families may have.
  • Monitoring and responding to incoming emails in a prompt manner
  • Ensure that any make up lesson or reschedule requests for lessons or camps are processed efficiently
  • Filing documents
  • Assists the Office Manager with assigned administrative tasks


This is a great opportunity for students looking to gain experience with customer service, administration, sales, and business. We offer administrative training, a great team environment, and a reference at the end of employment.

This position requires a person who is personable, responsible, and detail-oriented. Seasonal Customer Care Associate must possess the ability to multi-task while remaining flexible and level headed in a fast paced and demanding environment.

WORK HOURS

From date of hire, through to April, hours will be part time at our office in Vancouver. We can work around school/exam schedules for January – May, but you must be available to commit to at least 8 hours/week between the hours of 6:00am-5:00pm.

From May through to August, our office becomes much busier. Full time hours may be available at this point but will be based on performance and business needs. Majority of working hours will fall between Mondays – Fridays, 6:00AM-6:00PM, and/or Sunday shifts between 9:00AM-5:00PM.

REQUIREMENTS/QUALIFICATIONS

  • Fun, chatty and outgoing!
  • Superb customer service skills and an upbeat phone/online personality
  • Extraordinary communication skills, both verbal and written
  • Personable and Responsible
  • Great attention to detail
  • Excellent team player and ability to work independently
  • Great organizational and time-management skills
  • Completion of Grade 12 required
  • Post-secondary education is an asset
  • Minimum 1 year of customer service experience
  • Experience in an office environment is an asset
  • Working knowledge of MS Office Suite (especially Excel) an asset
  • Fluency in a second language, particularly French or Mandarin, is an asset

RATE OF PAY:

$14.00-$15.50 per hour depending on experience and skill sets

HOW TO APPLY

Applicants should send a cover letter outlining how they meet the specific requirements of the position and a resume to Amor.